Shipping policy

At Ballinova, we are committed to providing a smooth and reliable shipping experience for all our customers.

📍 Order Processing

  • All orders are processed within 1–3 business days (Monday to Friday).
  • Orders are not processed or shipped on weekends or public holidays.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

🚚 Shipping Times & Delivery Estimates

Region Estimated Delivery Time
Italy 3–6 business days
Europe 5–10 business days
International 7–15 business days

 

Please note: delivery times are estimates and may vary due to external factors such as customs or courier delays.

📦 Shipping Methods

We work with trusted international logistics partners to ensure safe and timely delivery. Depending on your location, shipments may be handled by:

  • Local postal services
  • International couriers

💸 Shipping Costs

  • Shipping fees are calculated at checkout based on destination and order value.
  • Free shipping may be offered during promotional periods.

📍 Order Tracking

  • All shipments include a tracking number.
  • Tracking details are sent via email once the order has been dispatched.
  • Customers can monitor their shipment status in real time.

⏳ Delays & Issues

While we aim to deliver within the estimated timeframe:

  • Delays may occur due to customs clearance, high demand, or logistical issues.
  • Ballinova is not responsible for delays caused by third-party carriers.

📬 Incorrect Address

  • Customers are responsible for providing accurate shipping details.
  • If an incorrect address is entered, please contact us immediately at ballinova@outlook.it.
  • We are not responsible for lost shipments due to incorrect information.

📦 Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery
  • Provide photos (if applicable)
  • We will investigate and offer a suitable resolution

📑 Customs & Duties

  • International orders may be subject to customs fees or import duties.
  • These charges are the responsibility of the customer.